Privacy policy
Royal Comfort respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, request or receive HVAC services, contact us by phone, email, or text message, submit a form, or otherwise interact with our business.
We primarily provide heating, ventilation, air conditioning, indoor air quality, maintenance, repair, replacement, and related home services to customers in Westchester County, New York, and surrounding areas.
Information we collect
We may collect information that you voluntarily provide to us, including:
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Name
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Home, mailing, service, or billing address
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Email address
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Telephone and mobile phone numbers
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Information about your home, property, HVAC equipment, or service needs
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Appointment and service history
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Estimates, invoices, and transaction information
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Payment and billing information
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Information submitted through website forms
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Communications with our employees, technicians, customer service representatives, or automated systems
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Information provided when requesting repairs, installations, maintenance plans, estimates, financing, or other services
We may also automatically collect certain information when you use our website, including IP address, browser type, device information, operating system, pages viewed, referring website, and general website usage information.
How We Use Your Information
We may use personal information to:
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Respond to inquiries and service requests
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Schedule and manage appointments
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Provide HVAC and related services
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Prepare estimates and proposals
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Process payments and transactions
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Send invoices, receipts, and account information
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Communicate about appointments, technicians, service requests, and projects
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Provide customer support
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Provide maintenance reminders and service notifications
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Administer maintenance or membership programs
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Improve our website, services, and customer experience
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Protect against fraud, unauthorized activity, or misuse
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Comply with applicable laws and legal obligations
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Send marketing and promotional communications where permitted by law and where any legally required consent has been obtained
telephone calls and sms/text messages
If you provide us with a telephone or mobile phone number, we may use it to contact you concerning services you have requested, appointments, estimates, repairs, installations, maintenance, invoices, transactions, customer service, or other communications relating to your relationship with us.'
Where required by applicable law, we will obtain appropriate consent before sending marketing or promotional text messages.
Mobile Information and SMS Consent
We will not sell, rent, share, or transfer your mobile information—including your mobile phone number and SMS/text-message opt-in consent—to any third party or affiliate for that party's or affiliate's own marketing or promotional purposes.
Your SMS opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
This restriction applies specifically to mobile information and SMS consent. We may use service providers that process information on our behalf when reasonably necessary to operate our business, provide requested services, send communications on our behalf, process appointments or transactions, or maintain our technology systems. Such service providers are not authorized to use your mobile information for their own independent marketing purposes.
Message and data rates may apply. Message frequency may vary.
You may opt out of marketing text messages at any time by replying STOP to a marketing text message. You may reply HELP for assistance.
Opting out of marketing text messages will not necessarily prevent us from sending non-marketing communications that are necessary to provide services you have requested, communicate about appointments or transactions, or otherwise permitted by applicable law.
How We Share Personal Information
We may disclose personal information when reasonably necessary to operate our business or provide services, including to:
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Employees and technicians
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Contractors and subcontractors involved in providing requested services
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Payment processors and financial institutions
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Scheduling and customer-management platforms
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Website hosting and technology providers
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Customer communication and messaging providers
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Call-handling and call-tracking providers
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Accounting, legal, insurance, and other professional advisors
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Financing providers when you request or authorize financing
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Government agencies or other parties when required by law, subpoena, court order, or legal process
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Parties involved in a merger, acquisition, financing, sale, restructuring, or similar business transaction
We limit disclosures to information reasonably necessary for the applicable business purpose.
We do not sell or share mobile phone numbers, mobile information, or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Online Tracking
Our website may use cookies, pixels, tags, analytics services, advertising technologies, and similar technologies to:
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Operate and secure the website
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Remember preferences
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Understand how visitors use our website
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Measure advertising and marketing performance
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Improve our website and services
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Help us understand which services or advertisements may be relevant to visitors
You may be able to control cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Online Advertising and Lead Generation
We may use third-party advertising platforms, search engines, social media platforms, analytics services, and lead-generation services to advertise our business and obtain service inquiries.
These services may collect information about your interaction with our advertisements or website subject to their own privacy policies and terms.
We do not authorize advertising providers to use your mobile phone number or SMS opt-in consent obtained by us for their own independent marketing purposes.
Third-Party Websites and Services
Our website may contain links or integrations involving third-party websites and services, including financing companies, manufacturers, payment processors, review platforms, social media platforms, or other service providers.
Third-party websites and services have their own privacy policies. We are not responsible for the privacy practices or security of websites or services that we do not control.
Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, administer customer accounts, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Children's Privacy
Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.
New York Residents
We operate primarily in Westchester County, New York, and seek to comply with applicable federal, New York State, and local privacy and consumer-protection requirements.
Depending on applicable law and the circumstances of your request, you may have rights concerning personal information we maintain about you, including rights relating to access, correction, deletion, or restrictions on certain uses or disclosures.
Nothing in this Privacy Policy is intended to waive or limit any rights that cannot legally be waived.
Your Choices and Privacy Requests
You may contact us regarding your personal information or to request information about our privacy practices.
You may also:
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Request access to certain personal information we maintain about you
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Request correction of inaccurate information
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Request deletion of information where applicable
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Opt out of marketing emails
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Opt out of marketing text messages by replying STOP
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Ask questions about how we collect or use personal information
We may need to verify your identity before processing certain privacy requests.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our business, technology, services, or applicable legal requirements.